– Lower risks and increase predictability
– Receive timely release & enhancement of projects
– Improve stability and efficiency of critical applications
– Refocus clients energies on strategic initiatives
– Improve quality of service
– Keep their applications in line with the latest technologies
– Migrate to new and emerging technologies
– Reduce total cost of ownership
Pre- Transition
– Feasibility Study
– As in assessment
– Configure the right maintenance module for offshore
– Understand and document scope of work
– Understand and document key parameters for knowledge transfer
– Construct at team according to the platform in consideration
Transition
– Deploy offshore team and provide training
– Areas understanding where support is required for maintenance
– Initiating dry-runs and quality testing for benchmarking
– Enhance and stabilise support process
– Schedule and allocate work load
Maintenance
– Provide offshore maintenance and help desktop support
– Review and control
– Benchmark Performance
– Enhance coordination and changes to support process
Support
– Provide steady state support
– Updates
– Versioning
– End user support
